FAQs

Frequently Asked Questions (FAQs) – The Shokz

Got questions? We’ve got answers! Below are the most common questions customers ask about shopping at The Shokz – Pakistan’s trusted online store for tech, gadgets, beauty, and home products.

1. Do you deliver all over Pakistan?

Yes! We offer nationwide delivery across Pakistan through trusted courier services.

2. How long does delivery take?

  • Major Cities: 2–4 business days
  • Other Areas: 3–7 business days

Delays may occur during public holidays or extreme weather conditions.

3. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)
  • Bank Transfer (coming soon)
  • Online payment gateways (coming soon)

4. What are the shipping charges?

  • Flat Rate: Rs. 200 across Pakistan
  • Free Shipping on orders above Rs. 3,000

5. Can I return or exchange a product?

Yes — if the product is damaged, defective, or incorrect, you can request a return within 7 days of delivery.
Refer to our Return & Refund Policy for full details.

6. Can I track my order?

Yes. Once your order is shipped, we’ll send you a tracking number via SMS or email. You can track your order status online.

7. How can I contact customer support?

You can reach us via:

Business Hours: Monday to Saturday – 10:00 AM to 8:00 PM

8. Are your cosmetics and health products authentic?

Yes, we source 100% original and high-quality products from trusted suppliers. We do not deal in replicas or fake products.

9. Do you sell original electronics and tech gadgets?

Yes! All electronics, smartwatches, and mobile accessories listed on our website are authentic, tested, and guaranteed.

10. I have a problem with my order — what should I do?

Please contact our support team right away at theshokzpk@gmail.com or via WhatsApp. Share your order number and issue — we’ll resolve it as quickly as possible.

Still have questions?
Get in touch via our Contact Us and our team will be happy to assist!