Return & Refund Policy – The Shokz

At The Shokz, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help with our easy return and refund policy.

Return Policy

You can request a return within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect
• The product is unused, in original condition, and with original packaging

We do not accept returns for:

• Used or damaged products due to customer mishandling
• Items like cosmetics, health products, or personal care items due to hygiene concerns
• Clearance or sale items (non-refundable unless defective)

How to Request a Return

To initiate a return, contact us at:

• Email: theshokz@gmail.com
• Phone/WhatsApp: 0302-0616704

Please include your Order Number, the reason for return, and photos (if applicable).

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 working days via your original payment method or bank transfer.
• Shipping charges are non-refundable unless the return is due to our error.

Important Notes

• Products returned without prior approval will not be accepted.
• You are responsible for the return shipping cost (unless the item is defective or incorrect).
• For any further questions, feel free to contact our support team.

Why Choose The Shokz?

We aim to provide high-quality products, secure delivery, and excellent after-sales support to ensure your satisfaction.

Thank you for shopping at theshokz.com – Pakistan’s trusted online store for tech, electronics, beauty, home, and smart gadgets.