Terms & Conditions

Terms & Conditions – The Shokz

Welcome to The Shokz (theshokz.com). By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

  • This website is operated by The Shokz, an online store delivering across Pakistan.
  • By accessing or using our services, you agree to be bound by these Terms.
  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Orders

  • All products listed on theshokz.com are subject to availability.
  • Product descriptions and images are provided as accurately as possible.
  • We reserve the right to cancel or limit quantities of any order at our discretion.

3. Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes.
  • We accept Cash on Delivery (COD) and other payment methods listed at checkout.
  • Orders will only be processed once full payment (if prepaid) is received.

4. Shipping & Delivery

  • We deliver all over Pakistan using trusted courier services.
  • Shipping timelines are estimates and may vary depending on your location.
  • You are responsible for providing accurate shipping information. Delays caused by incorrect details are not our responsibility.

5. Returns & Refunds

  • Please refer to our detailed Return & Refund Policy for information on eligibility and process.
  • We do not accept returns for used, damaged, or hygiene-sensitive items (e.g., cosmetics).

6. Privacy Policy

  • By using our site, you consent to our Privacy Policy
  • Your data is collected, used, and stored securely in compliance with local laws.

7. Limitation of Liability

  • The Shokz shall not be held liable for any direct, indirect, or incidental damages arising from the use of our website or products.
  • We are not responsible for any delays, failures, or issues caused by third-party couriers or service providers.

8. User Conduct

  • Users are prohibited from violating the security of the site, attempting fraud, or using the site for illegal purposes.

9. Contact Us

If you have any questions about these Terms, please contact us:

Thank you for shopping with The Shokz – your trusted online store in Pakistan for tech gadgets, health products, cosmetics, electronics, and more.